The list · 11 tools
The Customer Support & Success list
Ranked SaaS tools for answering customers, keeping them and learning from them, from help desks to feedback, with the list refreshed every week.
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Newest first
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Number 1: Human Reply
Live chat for your website, answered from Telegram
Customer Support & SuccessUnited States
DR 7 no change since last check 0 votes. Log in to vote for Human Reply -
Number 2: Helpwise
Easy-to-use & affordable customer service platform
Customer Support & SuccessUnited StatesSince 2019
DR 70 no change since last check 0 votes. Log in to vote for Helpwise -
DR 78 no change since last check 0 votes. Log in to vote for Hiver
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Number 4: Zammad
AI-Powered Service Platform for All Support Needs
Customer Support & SuccessGermanySince 2014
DR 74 no change since last check 0 votes. Log in to vote for Zammad -
DR 69 no change since last check 0 votes. Log in to vote for FreeScout
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Number 6: Helply
The complete AI-native customer support platform rebuilt around AI agents that investigate, resolve, and take action.
Customer Support & SuccessSince 2011
DR 78 no change since last check 0 votes. Log in to vote for Helply -
DR 79 no change since last check 0 votes. Log in to vote for Kustomer
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Number 8: Gladly
Agentic commerce platform built for top brands
Customer Support & SuccessUnited States
DR 73 no change since last check 0 votes. Log in to vote for Gladly -
Number 9: Tidio
AI Customer Service That Turns Chats Into Revenue
Customer Support & SuccessUnited StatesSince 2013
DR 87 no change since last check 0 votes. Log in to vote for Tidio -
DR 83 no change since last check 0 votes. Log in to vote for Salesloft
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Number 11: LiveChat®
AI live chat software for business that powers real-time website support and boosts sales
Customer Support & SuccessUnited States
DR 88 no change since last check 0 votes. Log in to vote for LiveChat®
Newest first; choose Most votes for the community ranking; votes cannot be bought. DR is Domain Rating by Ahrefs.
About Customer Support & Success
This is the Customer Support & Success rail: the products and businesses that help a team answer customers, keep them and learn from what they say. Each entry sits in a ranked row, so you can scan the list top to bottom and open the ones that fit your setup.
The category pulls in four subcategories: help desks and ticketing, live chat and chatbots, knowledge bases, and feedback and reviews. Start with the job you need done today. A shared inbox problem points to a help desk. Slow replies on your site point to chat. Repeat questions point to a knowledge base. Silence from customers points to feedback tools.
Listings appear newest first by default, and you can sort by community votes instead. Votes can never be bought, so a high row has been earned by people who looked at the product. Use the filters to narrow the list before you compare.
Browse Customer Support & Success by type
Customer Support & Success: questions answered
- What belongs in Customer Support & Success?
- Software and services that help a team handle customer questions, run support queues, publish self-service answers, talk to visitors live or collect feedback and reviews. If the product's main job is serving existing customers, it fits here. Pure sales or marketing tools belong in other categories.
- How do I choose between the subcategories?
- Pick by the problem you are solving. Tickets lost across inboxes: help desk. Visitors who need a quick answer: live chat. The same questions coming back: knowledge base. No view of how customers feel: feedback and reviews. Many teams end up using more than one.
- How do I get my product listed here?
- Go to /submit and paste your website address. An AI drafts the profile from your site, and you check and edit every field before anything goes live. You choose one main category, included free. A paid upgrade adds up to 3 more for $5.
- How are products ordered on this page?
- Newest listings come first by default. Visitors can switch to sorting by community votes. Votes can never be bought, and a paid launch does not change vote counts. The page covers the category and its subcategories, and the filters help you narrow it down.
- What should I compare when choosing a support tool?
- Check how it fits the channels your customers already use, how easily your team can share and assign work, what reporting it gives you and how well it connects to the tools you run. Then read the profile closely and try it with real questions.
Related categories
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