What is customer feedback software?

Customer feedback software is a platform that collects, organizes, and acts on signals from customers including surveys, bug reports, feature requests, and support conversations so teams can measure satisfaction and improve their product. Modern platforms like Userback go beyond scores by attaching visual context such as screenshots, console logs, and session replay so teams understand why behind feedback, not just the metric.

What is the difference between customer feedback software and a survey tool?

Survey tools like SurveyMonkey and Typeform collect responses to questions you ask. Customer feedback software is broader and also captures unsolicited signals like bug reports, feature requests, and in-app annotations, then routes them to the right team. A survey tool tells you a customer is unhappy; a customer feedback platform tells you why and what to do about it.

Can I collect unlimited feedback with Userback?

Yes, all Userback plans including Free, Team, Business, and Business Plus let you collect unlimited feedback from your users with no caps on the number of feedback items you can receive.

What is a seat in Userback?

A seat refers to one team member with access to your account who can log in to view, manage, or act on feedback. This includes roles like product managers, developers, and customer support. Seats are only needed for internal users; customers or end-users who submit feedback do not require a seat.

How long is feedback available in Userback?

The Free plan lets you view feedback for 7 days; after 7 days the feedback becomes locked and you cannot view or act on it unless you upgrade. Paid plans (Team, Business, and Business Plus) offer unlimited feedback availability.

Feedback & reviews

Userback

User feedback software for product teams to collect, understand, and act on feedback 10x faster

0 votes. Log in to move Userback up the list community voteFollow on the list. Log in to follow Userback on the list

0community votes
71DR by Ahrefs no change since last check
2018founded

Ahrefs Domain Rating listed 6 Nov 2026, relisted 6 Nov 2026.

User feedback platform combining visual feedback, session replays, bug reporting, and surveys to help product teams centralize and act on user insights.

What it is

Userback: the homepage

Userback is a user feedback platform that helps product teams collect, understand, and act on user feedback in one centralized place. The platform combines visual feedback capture with screenshots and annotations, session replays to show exactly what users did, bug reporting with console logs and network data, and user surveys to measure sentiment. Teams can manage all feedback in a unified inbox, route items to the right people via integrations with tools like Jira, Slack, and ClickUp, and close the loop by notifying users when their feedback ships. The platform is designed to replace scattered feedback across email, Slack, and support tickets with one source of truth for product decisions.

Listed capabilities

Feedback Widget with annotated screenshots and video recording
Session Replay to watch user actions and reproduce bugs
In-app NPS surveys and targeted feedback prompts
Public Feature Portal with voting and roadmap
AI-powered feedback categorization and insights
MCP Integration for Claude, ChatGPT, and Cursor
Console logs and network request capture with feedback
Browser Extension for capturing feedback from any webpage
SOC 2 Type II and GDPR compliance

Pricing

Pricing model: Freemium

Free Forever plan with 2 seats and 7-day feedback availability. Paid plans: Team at $39/month (billed annually, $49 monthly) with 5 seats and unlimited feedback availability; Business at $89/month (billed annually, $119 monthly) with 15 seats; Business Plus at $159/month (billed annually, $199 month

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Follow Userback for an email about each milestone, update and new product they post, in a daily summary.

Userback metrics

Listed metrics for userback.io: Ahrefs Domain Rating and Majestic links, with the change since the list was last updated.
Metric	Value
Domain Rating	71 no change since last check
Trust Flow	27 no change since last check
Citation Flow	41 no change since last check
Referring domains	838 no change since last check
External backlinks	246,482 no change since last check

Ahrefs Domain Rating listed 6 Nov 2026, relisted 6 Nov 2026. Listed under topic: Computers/Software/Project Management (26). Majestic listed 6 Nov 2026, relisted 6 Nov 2026. Link data listed by Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.

Userback domain listing data

Show the listing data

Checked 6 Nov 2026, 00:50 UTC against the registry's public RDAP data.
Domain age	10 years
Registered	7 Jan 2016
Expires	7 Jan 2028
Registrar	GoDaddy.com, LLC
DNSSEC	Not signed

Full list of userback.io's details

Userback launch receipt entry

What we have measured for Userback since it went live on SaaS Directory List on 6 November 2026.
Measure	At launch, then latest
Domain Rating (Ahrefs)	71 first measured 6 Nov 2026
Trust Flow (Majestic)	27 first measured 6 Nov 2026
Referring domains (Majestic)	838 first measured 6 Nov 2026

Day 0 since launch. Next receipt: day 30, 6 Dec 2026. We show what changed, not what caused it: many things affect these numbers. Nothing here is estimated.

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Quick answers

What is customer feedback software?
Customer feedback software is a platform that collects, organizes, and acts on signals from customers including surveys, bug reports, feature requests, and support conversations so teams can measure satisfaction and improve their product. Modern platforms like Userback go beyond scores by attaching visual context such as screenshots, console logs, and session replay so teams understand why behind feedback, not just the metric.
What is the difference between customer feedback software and a survey tool?
Survey tools like SurveyMonkey and Typeform collect responses to questions you ask. Customer feedback software is broader and also captures unsolicited signals like bug reports, feature requests, and in-app annotations, then routes them to the right team. A survey tool tells you a customer is unhappy; a customer feedback platform tells you why and what to do about it.
Can I collect unlimited feedback with Userback?
Yes, all Userback plans including Free, Team, Business, and Business Plus let you collect unlimited feedback from your users with no caps on the number of feedback items you can receive.
What is a seat in Userback?
A seat refers to one team member with access to your account who can log in to view, manage, or act on feedback. This includes roles like product managers, developers, and customer support. Seats are only needed for internal users; customers or end-users who submit feedback do not require a seat.
How long is feedback available in Userback?
The Free plan lets you view feedback for 7 days; after 7 days the feedback becomes locked and you cannot view or act on it unless you upgrade. Paid plans (Team, Business, and Business Plus) offer unlimited feedback availability.

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