Customer Support & Success
Inbox Works
The simplest shared inbox for small teams
- 0community votes
- 33DR by Ahrefs +1 (up) since last check
Ahrefs Domain Rating listed 6 Nov 2026, relisted 5 Nov 2026.
A shared inbox that keeps customer emails organized, shows who's replying, enables private team collaboration, and tracks follow-ups without the complexity of a
What it is

Inbox Works: the homepage
Inbox Works is a shared inbox designed for small teams that answer the same business email address together. It keeps emails organized with visibility into who is replying, enables private team discussions through comments that customers never see, and automatically reminds the team about follow-ups based on promises made or questions asked. The tool stays simple and fast, avoiding the complexity of traditional helpdesks by keeping email as email without tickets or queues. When teams need more capability, optional Add-ons like Hand off, Straight to Done, and Snooze can be enabled without increasing complexity.
Listed capabilities
- See who is replying in real-time
- Private team comments on emails
- Hand off emails to teammates
- Search across all emails and files
- Read status tracking
- Three-day follow-up for unanswered questions
Pricing
Free for a team of up to three; Team plan at $29 a month for the whole team regardless of size
Follow Inbox Works for an email about each milestone, update and new product they post, in a daily summary.
Inbox Works metrics
| Metric | Value |
|---|---|
| Domain Rating | 33 +1 (up) since last check |
| Trust Flow | 0 no change since last check |
| Citation Flow | 15 no change since last check |
| Referring domains | 2 no change since last check |
| External backlinks | 5 no change since last check |
Ahrefs Domain Rating listed 6 Nov 2026, relisted 5 Nov 2026. Majestic listed 25 Oct 2026, relisted 25 Oct 2026. Link data listed by Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.
Inbox Works domain listing data
Show the listing data
| Domain age | 4 months |
|---|---|
| Registered | |
| Expires | |
| Registrar | Cloudflare, Inc. |
| DNSSEC | Not signed |
Inbox Works launch receipt entry
| Measure | At launch, then latest |
|---|---|
| Domain Rating (Ahrefs) | 41 to 33 −8 (down) since launch 25 Oct 2026, then 6 Nov 2026 |
| Trust Flow (Majestic) | 0 first measured 25 Oct 2026 |
| Referring domains (Majestic) | 2 first measured 25 Oct 2026 |
Day 11 since launch. Next receipt: day 30, 24 Nov 2026. We show what changed, not what caused it: many things affect these numbers. Nothing here is estimated.
Before you launch
The playbook on SaaS Directory List lists what to prepare, what to post on launch day and where else to list your product.
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Quick answers
Is Inbox Works a shared inbox?
Yes. Inbox Works is built for teams that need to answer the same business email address together.
How will Inbox Works connect to our email?
Planned first for teams on Google Workspace: an Admin forwards your shared address to Inbox Works, and replies go out from your own Google account. Microsoft 365 support is not yet decided.
Can we talk about an email without forwarding it?
Yes. Comments sit beside the email, and the customer never sees them. While you talk it over, the list shows who is replying, and Send tells you before a second reply goes out.
Will it remind us when someone doesn't reply?
Yes. The email comes back to your Inbox. If your reply promises something for a certain day, it comes back that day. If it asks a question and they don't answer, it comes back in three days or on the day you asked for.
How does pricing work as the team grows?
Up to three people, Free costs nothing. From four, Team is $29 a month for the whole team however many answer, so adding a teammate doesn't change the price.
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Inbox Works has a free listing. The owner can unlock the full profile with a paid launch for $5:
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