Helply vs Inbox Works

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Helply compared with Inbox Works
Detail	Helply	Inbox Works
What it does	The complete AI-native customer support platform rebuilt around AI agents that investigate, resolve, and take action.	The simplest shared inbox for small teams
Stage	Established	Not given
Founded	2011	Not given
Based in	Not given	Not given
Pricing model	Paid	Not given
Pricing	Unlimited users on all plans. Starter plan starts at $49/month with 500 credits included. Plans available: Starter ($49), Pro ($199), Scale ($449), Enterprise (custom). AI work billed in credits by complexity (1-12 credits). 15% discount for annual billing. Credits roll over monthly or pool annually	Free for a team of up to three; Team plan at $29 a month for the whole team regardless of size
Key features	Shared inbox and ticketing system Knowledge base and help center Multi-channel support across email, chat, Slack, Teams Workflows and automations Analytics and reporting Customer records and account management	See who is replying in real-time Private team comments on emails Hand off emails to teammates Search across all emails and files Read status tracking Three-day follow-up for unanswered questions
What makes it different	Unlimited users on every plan with no per-seat fees Pay only for AI work complexity, not per resolution or per user Replaces multiple platforms including Zendesk, Intercom, and Freshdesk	No per-seat charges: one flat price for the whole team Keeps email as email without tickets or queue language Add optional capabilities without increasing complexity Free plan for teams up to three people Keyboard shortcuts for fast navigation
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	78 no change since last check	33 +1 (up) since last check
Trust Flow (Majestic)	26	0
Citation Flow (Majestic)	52	15
Referring domains (Majestic)	5395	2

4 details filled in for both companies.

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