Helply

What it is

An AI-native customer support platform combining a complete helpdesk with AI agents that investigate issues, resolve requests, take action, and work alongside human teams.

Helply: the homepage

Quick answers

1. What is Helply?

   Helply is an AI-native customer support platform that combines a complete helpdesk with AI agents. Your team manages customer conversations while AI agents investigate issues, resolve requests, take action, and work alongside your support team. It is not a chatbot, and it is not B2B-only.

2. How is Helply different from a traditional helpdesk?

   Traditional helpdesks were built around humans managing queues of tickets. Helply was built from the ground up for humans and AI agents to work together. AI agents can investigate issues, resolve conversations, update other systems, and handle repetitive support work while your team stays in control. It includes everything you expect from a helpdesk: shared inbox, messaging, knowledge base, analytics, customer records, and workflows.

3. Can Helply replace Zendesk, Intercom, Help Scout, or Freshdesk?

   Yes. Helply is a complete customer support platform, not an AI add-on. Teams can manage customer conversations, tickets, knowledge, workflows, reporting, integrations, and AI agents in one platform. Helply replaces these platforms rather than integrating with them.

4. Can Helply's AI agents take actions, or do they only answer questions?

   Helply's AI agents can take actions. They can use connected tools, APIs, customer data, account information, product systems, and internal workflows to investigate and complete support tasks, not just generate answers. Every action runs inside permissions you set and is logged.

5. How does Helply pricing work?

   Every plan has unlimited users. Plans start at $49 a month and include a block of credits for AI work, priced by complexity: a draft is 1 credit, a lookup 4, a full investigation 12. Your bill grows with the work the AI does, not your headcount.