Helply vs Duckie

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Helply compared with Duckie
Detail	Helply	Duckie
What it does	The complete AI-native customer support platform rebuilt around AI agents that investigate, resolve, and take action.	AI support agents that resolve tickets end to end
Stage	Established	Not given
Founded	2011	2023
Based in	Not given	US
Pricing model	Paid	Not given
Pricing	Unlimited users on all plans. Starter plan starts at $49/month with 500 credits included. Plans available: Starter ($49), Pro ($199), Scale ($449), Enterprise (custom). AI work billed in credits by complexity (1-12 credits). 15% discount for annual billing. Credits roll over monthly or pool annually	Not given
Key features	Shared inbox and ticketing system Knowledge base and help center Multi-channel support across email, chat, Slack, Teams Workflows and automations Analytics and reporting Customer records and account management	Agents that resolve support tickets autonomously Integration with multiple tools and data sources Plain English workflow configuration Support for multiple frontier AI models
What makes it different	Unlimited users on every plan with no per-seat fees Pay only for AI work complexity, not per resolution or per user Replaces multiple platforms including Zendesk, Intercom, and Freshdesk	Agents actually resolve issues end-to-end, not just answer questions Setup in plain English without requiring engineers Built by engineers who experienced the problem firsthand Handles complex workflows beyond ticket deflection Production-ready safety and control infrastructure
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	78 no change since last check	44 −1 (down) since last check
Trust Flow (Majestic)	26	7
Citation Flow (Majestic)	52	34
Referring domains (Majestic)	5395	308

4 details filled in for both companies.

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