Tidio vs Inbox Works

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Tidio compared with Inbox Works
Detail	Tidio	Inbox Works
What it does	AI Customer Service That Turns Chats Into Revenue	The simplest shared inbox for small teams
Stage	Established	Not given
Founded	2013	Not given
Based in	US	Not given
Pricing model	Freemium	Not given
Pricing	Free plan forever. Paid plans start at $24.17/mo (Starter with 100 billable conversations), $49.17/mo (Growth with 250+ conversations), $300+/mo (Plus with custom limits), and Premium with contact for pricing. Optional add-ons for Lyro AI Agent (from $32.50/mo) and Flows (from $24.17/mo).	Free for a team of up to three; Team plan at $29 a month for the whole team regardless of size
Key features	Lyro Smart Actions for automated task handling Product recommendations integrated with store inventory AI-driven email resolutions Multi-language support Smart conversation routing to appropriate agents Ticketing system with workflows and automation Visual automation builder for Flows Abandoned cart recovery Multi-channel inbox with unified customer history Revenue attribution and sales analytics	See who is replying in real-time Private team comments on emails Hand off emails to teammates Search across all emails and files Read status tracking Three-day follow-up for unanswered questions
What makes it different	Resolves up to 67% of conversations instantly with AI Revenue attribution tied to every conversation Scales from free to enterprise without switching platforms Unified platform combining AI, live chat, help desk, and automation	No per-seat charges: one flat price for the whole team Keeps email as email without tickets or queue language Add optional capabilities without increasing complexity Free plan for teams up to three people Keyboard shortcuts for fast navigation
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	87 +1 (up) since last check	33 +1 (up) since last check
Trust Flow (Majestic)	37	0
Citation Flow (Majestic)	57	15
Referring domains (Majestic)	18091	2

4 details filled in for both companies.

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