Tidio

What it is

AI customer service platform combining live chat, help desk, automated Flows, and Lyro AI Agent to resolve customer conversations and drive sales.

Tidio: the homepage

Quick answers

1. What is Lyro AI Agent?

   Lyro is an AI agent that solves up to 67% of customer questions automatically. It turns customer questions into conversations and delivers personalized replies like a human agent. Unlike Flows which follow set rules and pathways, Lyro relies on machine learning to understand customer questions and draws information from your support content to create detailed responses.

2. Will I pay for unwanted conversations?

   No. A conversation is only billed as a billable conversation once you reply using Tidio or proactively initiate a conversation with your visitor. If you don't respond to a customer conversation, for example if it's spam or a message that doesn't require a reply, the conversation won't count toward your monthly limit.

3. Can I add Tidio live chat to more than one website or store?

   Yes, you can add Tidio to multiple sites and stores. However, the live chat widget will share all appearance and behavior settings across all your websites and stores, including color scheme, online/offline hours, and offline messages. If you want different behavior for each website, you should contact Tidio.

4. What's the difference between Flows and Lyro AI Agent?

   Flows can be used as a marketing automation tool that converts visitors into paying customers or boosts order value, perfect for answering simple pre-defined questions with manual configuration and triggered by specific actions. Lyro AI Agent is an AI-powered support chatbot that helps solve up to 67% of customer problems, perfect for complex questions, answers any question automatically, and is available on Tidio.