Tidio vs Zammad

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Tidio compared with Zammad
Detail	Tidio	Zammad
What it does	AI Customer Service That Turns Chats Into Revenue	AI-Powered Service Platform for All Support Needs
Stage	Established	Established
Founded	2013	2014
Based in	US	DE
Pricing model	freemium	freemium
Pricing	Free plan forever. Paid plans start at $24.17/mo (Starter with 100 billable conversations), $49.17/mo (Growth with 250+ conversations), $300+/mo (Plus with custom limits), and Premium with contact for pricing. Optional add-ons for Lyro AI Agent (from $32.50/mo) and Flows (from $24.17/mo).	Not given
Key features	Lyro Smart Actions for automated task handling Product recommendations integrated with store inventory AI-driven email resolutions Multi-language support Smart conversation routing to appropriate agents Ticketing system with workflows and automation Visual automation builder for Flows Abandoned cart recovery Multi-channel inbox with unified customer history Revenue attribution and sales analytics	AI Writing Assistant AI Ticket Summary AI Agents Knowledge Base Multi-channel support REST API Automation rules Mobile View Two-Factor Authentication Single Sign-On
What makes it different	Resolves up to 67% of conversations instantly with AI Revenue attribution tied to every conversation Scales from free to enterprise without switching platforms Unified platform combining AI, live chat, help desk, and automation	Made and hosted in Germany with GDPR compliance Community-driven development Intuitive interface designed by award-winning UI experts Fast implementation and quick start
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	87 no change since last check	74 no change since last check
Trust Flow (Majestic)	37	38
Citation Flow (Majestic)	57	51
Referring domains (Majestic)	18091	1474

7 details filled in for both companies.

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