Customer Support & Success
Zammad
AI-Powered Service Platform for All Support Needs
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- 0community votes
- 74DR by Ahrefs no change since last check
- 2014founded
Domain Rating by Ahrefs, checked 3 Oct 2026, changed 3 Oct 2026.
What it is
Powerful helpdesk software that centralizes customer communication in one place and delivers great service experience with AI-driven efficiency.
Zammad: the homepage
Quick answers
How does the trial version work and what happens after the trial period ends?
Every trial version of Zammad runs on the Professional Plan. After the 30 days of testing, you can independently select your desired plan, the number of agents, and the payment method (monthly or annually) in the admin interface and enter payment details.
Can I upgrade to a different plan before the contract period ends?
Only an upgrade is possible for billing reasons before the end of your contract period. When the new service period begins, the remaining time of the previous period is automatically credited to the new invoice.
What is Zammad's mission and what makes it unique?
Zammad's mission is to support teams worldwide who aspire to work more efficiently and excel in customer service through modern helpdesk software accessible to anyone. The company is unique because it's built on open-source principles with transparent code, uses modern web technologies with an award-winning UI, and is made and hosted in Germany with GDPR compliance.
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Key features
- AI Writing Assistant
- AI Ticket Summary
- AI Agents
- Knowledge Base
- Multi-channel support
- REST API
- Automation rules
- Mobile View
- Two-Factor Authentication
- Single Sign-On
Zammad has a free listing. The owner can unlock the full profile with a paid launch for $5, or with the Enhanced profile add-on for $9:
- Founder story (locked)
- Milestones (locked)
- Screenshots and demo video (locked)
- Dofollow website link (locked)
- Comparisons (locked)
Link metrics
| Metric | Value | Change |
|---|---|---|
| Trust Flow | 38 | no change since last check |
| Citation Flow | 51 | no change since last check |
| Referring domains | 1,474 | no change since last check |
| External backlinks | 318,572 | no change since last check |
Top topic: Computers/Data Communications (36). Checked 3 Oct 2026, changed 3 Oct 2026. Link data by Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.
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