Easy-to-use & affordable customer service platform
Stage
Established
Not given
Founded
2013
2019
Based in
US
US
Pricing model
freemium
subscription
Pricing
Free plan forever. Paid plans start at $24.17/mo (Starter with 100 billable conversations), $49.17/mo (Growth with 250+ conversations), $300+/mo (Plus with custom limits), and Premium with contact for pricing. Optional add-ons for Lyro AI Agent (from $32.50/mo) and Flows (from $24.17/mo).
Three subscription plans starting at $15/user/month (Standard), $29/user/month (Premium), and $49/user/month (Advanced). 7-day free trial available. Add-ons include additional inboxes ($49 for 3), chatbot ($10/user/month), and cloud phone system ($5/active user/month). 20% discount when billed annua
Key features
Lyro Smart Actions for automated task handling
Product recommendations integrated with store inventory
AI-driven email resolutions
Multi-language support
Smart conversation routing to appropriate agents
Ticketing system with workflows and automation
Visual automation builder for Flows
Abandoned cart recovery
Multi-channel inbox with unified customer history
Revenue attribution and sales analytics
Universal Inbox - manage queries from all channels in one place
Mentions and Notes - collaborate with team members inside conversations
Smart Assign - automatically assign conversations by round robin or load balancing
Automation Rules - automate tagging, assignment, replies, and conversation closing
Service Level Agreements (SLAs) - set time-based conditions for fast response times
Chatbots - handle queries automatically using decision tree logic
Knowledge Base - create and share help centers for customer self-service
CSAT - collect and analyze customer satisfaction feedback
Analytics & Reports - track team and channel performance metrics
Multi-channel support - email, live chat, WhatsApp, SMS, Facebook, Instagram
What makes it different
Resolves up to 67% of conversations instantly with AI
Revenue attribution tied to every conversation
Scales from free to enterprise without switching platforms
Unified platform combining AI, live chat, help desk, and automation
Works like Gmail with more powerful collaboration features
Easy implementation and setup process
Saves teams up to 25 hours per agent per month through workload sharing and automation
Prevents duplicate and contradictory replies with collision detection
Completely bootstrapped and profitable since day one