Helpwise

What it is

Customer service platform for SMBs to manage all customer communication from a single place with automation and collaboration features.

Helpwise: the homepage

Quick answers

1. What is a Shared Inbox and why should my team use one?

   A shared inbox is an inbox that allows multiple people to send and receive emails from the same address. It helps companies share the load of responding to customer inquiries. Any member of the shared mailbox may respond to an email sent to the shared address. Benefits include uniform sharing of load, transparency on who is doing what, data security, prevention of duplicate replies, real-time visibility of who is responding, easy collaboration without CC/BCC, and integration with other business tools.

2. Does Helpwise have a free trial?

   Yes, Helpwise offers a 7-day free trial. You can sign up, create inboxes, invite your team members, and use Helpwise for free for 7 days. No credit card is required.

3. How will Helpwise increase my team's productivity?

   Your team starts enjoying the benefits of a shared inbox within minutes of getting onboarded. By efficiently sharing the workload among different team members and avoiding duplicate tasks, your team becomes more productive. Teams can save up to 25 hours per agent per month, which can be channelized to do other high-value tasks. Additionally, the average response time of emails comes down, resulting in quick replies and happy customers.

4. For which teams is Helpwise a good fit?

   Helpwise is a great fit for any team that receives a lot of customer queries and where multiple team members need to reply to conversations or access them. Customer Success Teams use it to ensure everyone is on the same page for every customer. Finance Teams manage accounting, billing and approvals emails. HR Teams manage job applications and schedule interviews. Procurement Teams track purchasing. Customer Support Teams assign queries to agents. Sales Teams never miss leads and collaborate on deals. Operations Teams reduce forwarding and improve efficiency.

5. Is it safe to connect my Google account with Helpwise?

   Yes, it is safe to connect your Google account with Helpwise. Helpwise's use of information received and its transfer of information to any other app from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.