Easy-to-use & affordable customer service platform
Live chat for your website, answered from Telegram
Stage
Not given
Not given
Founded
2019
Not given
Based in
US
US
Pricing model
subscription
subscription
Pricing
Three subscription plans starting at $15/user/month (Standard), $29/user/month (Premium), and $49/user/month (Advanced). 7-day free trial available. Add-ons include additional inboxes ($49 for 3), chatbot ($10/user/month), and cloud phone system ($5/active user/month). 20% discount when billed annua
$12/month or $120/year per site. Everything included for the whole team with unlimited conversations. First 7 days free.
Key features
Universal Inbox - manage queries from all channels in one place
Mentions and Notes - collaborate with team members inside conversations
Smart Assign - automatically assign conversations by round robin or load balancing
Automation Rules - automate tagging, assignment, replies, and conversation closing
Service Level Agreements (SLAs) - set time-based conditions for fast response times
Chatbots - handle queries automatically using decision tree logic
Knowledge Base - create and share help centers for customer self-service
CSAT - collect and analyze customer satisfaction feedback
Analytics & Reports - track team and channel performance metrics
Multi-channel support - email, live chat, WhatsApp, SMS, Facebook, Instagram
Lead card with visitor context
Conversation history linking
Claim, Won, Lost workflow
Business hours and auto-away
Dashboard analytics
Customizable chat bubble
Multi-channel fallback replies
No per-seat pricing model
What makes it different
Works like Gmail with more powerful collaboration features
Easy implementation and setup process
Saves teams up to 25 hours per agent per month through workload sharing and automation
Prevents duplicate and contradictory replies with collision detection
Completely bootstrapped and profitable since day one
Telegram integration instead of building another inbox