Easy-to-use & affordable customer service platform
Stage
Established
Not given
Founded
Not given
2019
Based in
US
US
Pricing model
Not given
subscription
Pricing
Not given
Three subscription plans starting at $15/user/month (Standard), $29/user/month (Premium), and $49/user/month (Advanced). 7-day free trial available. Add-ons include additional inboxes ($49 for 3), chatbot ($10/user/month), and cloud phone system ($5/active user/month). 20% discount when billed annua
Key features
Conversational commerce with product recommendations
Lifelong customer memory and context
Unified service across shopping and support
Conversational checkout and purchase
Team Assist with AI-drafted replies
Voice AI for customer interactions
AI observability and configuration
Universal Inbox - manage queries from all channels in one place
Mentions and Notes - collaborate with team members inside conversations
Smart Assign - automatically assign conversations by round robin or load balancing
Automation Rules - automate tagging, assignment, replies, and conversation closing
Service Level Agreements (SLAs) - set time-based conditions for fast response times
Chatbots - handle queries automatically using decision tree logic
Knowledge Base - create and share help centers for customer self-service
CSAT - collect and analyze customer satisfaction feedback
Analytics & Reports - track team and channel performance metrics
Multi-channel support - email, live chat, WhatsApp, SMS, Facebook, Instagram
What makes it different
Brings customer conversations onto owned site instead of external platforms
Maintains lifelong customer context across all interactions
Retail-trained AI specifically optimized for modern customer journeys
Works like Gmail with more powerful collaboration features
Easy implementation and setup process
Saves teams up to 25 hours per agent per month through workload sharing and automation
Prevents duplicate and contradictory replies with collision detection
Completely bootstrapped and profitable since day one