Gladly

What it is

Quick answers

1. What makes Gladly different from other AI customer service solutions?

   Gladly is the only platform that unifies shopping assistance and customer support in a single AI agent, preventing customers from being handed off between different bots. It maintains lifelong customer memory so interactions feel personal from the first message, and it brings conversations onto the brand's owned site rather than routing customers to external platforms like ChatGPT.

2. How does Gladly help with conversion and order value?

   Gladly converts more high-intent traffic through real-time answers at the moment of decision, allowing shoppers to check out within the conversation. The platform guides customers to recommended products and handles complex questions like fit and pairing, driving both higher conversion rates and larger average orders.

3. What is Team Assist and how does it help customer service teams?

   Team Assist is an AI copilot that automates repetitive busywork by drafting replies, summarizing conversations, providing instant translations, and surfacing key customer context. This frees team members to focus on the human moments that deepen customer relationships rather than handling routine tasks.

4. How quickly can Gladly be deployed?

   Gladly can be deployed within hours rather than the typical six-month AI rollout timelines. The platform is designed for rapid implementation and continues to improve automatically every day after launch.