Gladly vs Human Reply

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Gladly compared with Human Reply
Detail	Gladly	Human Reply
What it does	Agentic commerce platform built for top brands	Live chat for your website, answered from Telegram
Stage	Established	Not given
Founded	Not given	Not given
Based in	US	US
Pricing model	Not given	subscription
Pricing	Not given	$12/month or $120/year per site. Everything included for the whole team with unlimited conversations. First 7 days free.
Key features	Conversational commerce with product recommendations Lifelong customer memory and context Unified service across shopping and support Conversational checkout and purchase Team Assist with AI-drafted replies Voice AI for customer interactions AI observability and configuration	Lead card with visitor context Conversation history linking Claim, Won, Lost workflow Business hours and auto-away Dashboard analytics Customizable chat bubble Multi-channel fallback replies No per-seat pricing model
What makes it different	Brings customer conversations onto owned site instead of external platforms Maintains lifelong customer context across all interactions Retail-trained AI specifically optimized for modern customer journeys	Telegram integration instead of building another inbox Visitors never leave your website Unlimited team members at no extra cost Speed-focused lead response Rich context on first message
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	73 no change since last check	7 no change since last check
Trust Flow (Majestic)	31	18
Citation Flow (Majestic)	50	14
Referring domains (Majestic)	5126	77

4 details filled in for both companies.

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