Easy-to-use & affordable customer service platform
The simplest shared inbox for small teams
Stage
Not given
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Founded
2019
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Based in
US
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Pricing model
Paid
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Pricing
Three subscription plans starting at $15/user/month (Standard), $29/user/month (Premium), and $49/user/month (Advanced). 7-day free trial available. Add-ons include additional inboxes ($49 for 3), chatbot ($10/user/month), and cloud phone system ($5/active user/month). 20% discount when billed annua
Free for a team of up to three; Team plan at $29 a month for the whole team regardless of size
Key features
Universal Inbox - manage queries from all channels in one place
Mentions and Notes - collaborate with team members inside conversations
Smart Assign - automatically assign conversations by round robin or load balancing
Automation Rules - automate tagging, assignment, replies, and conversation closing
Service Level Agreements (SLAs) - set time-based conditions for fast response times
Chatbots - handle queries automatically using decision tree logic
Knowledge Base - create and share help centers for customer self-service
CSAT - collect and analyze customer satisfaction feedback
Analytics & Reports - track team and channel performance metrics
Multi-channel support - email, live chat, WhatsApp, SMS, Facebook, Instagram
See who is replying in real-time
Private team comments on emails
Hand off emails to teammates
Search across all emails and files
Read status tracking
Three-day follow-up for unanswered questions
What makes it different
Works like Gmail with more powerful collaboration features
Easy implementation and setup process
Saves teams up to 25 hours per agent per month through workload sharing and automation
Prevents duplicate and contradictory replies with collision detection
Completely bootstrapped and profitable since day one
No per-seat charges: one flat price for the whole team
Keeps email as email without tickets or queue language
Add optional capabilities without increasing complexity
Helpwise