LiveChat®

What it is

Intuitive AI-powered live chat software for ecommerce and B2B businesses. Handles real-time customer support, sales engagement, and service automation with AI chatbots and agent tools.

LiveChat®: the homepage

Quick answers

1. What is LiveChat® and what does it do?

   LiveChat® is AI-powered customer service software designed for ecommerce and B2B businesses. It provides real-time website support through a customizable chat widget where customers can start conversations. The platform includes an Agent App for handling chats, AI automation features for handling repetitive tasks, and integrations with over 200 third-party tools.

2. How can LiveChat® help increase sales?

   LiveChat® helps increase sales by allowing businesses to start conversations with pre-set messages, recommend products, and guide visitors to purchase. Users report a 25% increase in average order value after implementing LiveChat®, and the platform includes sales tracking tools to measure revenue impact from chats.

3. Does LiveChat® offer a free trial?

   Yes, LiveChat® offers a free 14-day trial with no credit card required. Users can add LiveChat® to their website for free and enjoy the trial period before choosing a paid plan.

4. What AI features does LiveChat® include?

   LiveChat® includes several AI features including Copilot, a free AI assistant available to all team members, reply suggestions based on knowledge sources, chat summaries, text enhancement tools for rephrasing and grammar correction, tag suggestions, and sentiment analysis. The platform also integrates a Text AI Agent that can handle conversations and trigger handoff to humans when needed.

5. How many integrations does LiveChat® support?

   LiveChat® supports over 200 integrations including popular ecommerce platforms like Shopify, content management systems like WordPress and Squarespace, email marketing tools like Mailchimp, and CRM platforms. The integrations allow users to connect LiveChat® with apps they already use daily.