LiveChat® vs FreeScout

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

LiveChat® compared with FreeScout
Detail	LiveChat®	FreeScout
What it does	AI live chat software for business that powers real-time website support and boosts sales	Best Open Source Helpdesk & Shared Mailbox
Stage	Established	Established
Founded	Not given	Not given
Based in	US	Not given
Pricing model	subscription	free
Pricing	Starter plan at $19/month billed annually per person. Team plan at $49/month billed annually per person. Business plan at $79/month billed annually per person. Enterprise plan available by request. Free 14-day trial with no credit card required.	Not given
Key features	Chat widget with customizable design and multi-language support Chat routing by department Pre-chat and post-chat forms AI agent and Copilot assistant Chat summary and text enhancement Multi-channel support including SMS and Apple Messages Comprehensive reporting and analytics Integration with 200+ third-party apps Real-time visitor tracking and engagement Automated campaigns for visitor engagement	Omnichannel support AI-powered Unlimited support agents and tickets Multilingual support Live Chat Knowledge Base Workflows and SLA Real-time reports White-labeling
What makes it different	AI-powered replies and automation with Copilot assistant built into every section of the app Unified omnichannel inbox supporting chat, SMS, Apple Messages, WhatsApp, and social media Revenue tracking with sales conversion metrics and product recommendations Quick setup with pre-built customization and no coding required Extensive integration ecosystem with 200+ apps for ecommerce, CRM, and communication tools	Open source with no vendor lock-in Deployable on shared hosting Truly unlimited agents and tickets Integrates with Zapier or Make Mobile app with same functionality as web version
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	88 no change since last check	69 no change since last check
Trust Flow (Majestic)	57	26
Citation Flow (Majestic)	66	33
Referring domains (Majestic)	236520	969

5 details filled in for both companies.

More alternatives to LiveChat® More alternatives to FreeScout