Hiver

What it is

AI-native platform that resolves complex customer support requests across email, chat, Slack, voice and more with AI Agents, cross-team collaboration, and intelligent workflows.

Hiver: the homepage

Quick answers

1. What is Hiver?

   Hiver is the agentic omnichannel customer service platform where teams resolve complex support requests with AI Agents, cross-team collaboration, workflows, and ticketing. Hiver comes in two products: Hiver Omni is a standalone omnichannel platform, and Hiver in Gmail runs the same helpdesk inside Google Workspace for teams that prefer not to leave their inbox.

2. Why did we build Hiver?

   Most AI platforms do the trivial 20%, deflecting simple cases and leaving the complicated work to teams. The long tail of hard, rare, cross-system customer support interactions is where most manual work lives. Hiver was built to reach this messy long tail: workflows involving multiple steps, served to few customers, or too costly to automate before. AI for support needs to solve the hard problems.

3. How does the 7-day free trial work?

   When you sign up, you instantly get access to the Elite plan for 7 days. Hiver will email you when your trial expires, and you can then select a plan and pay by credit card to purchase the product. If you choose not to continue, your account will be suspended.

4. Do I need a credit card to sign up?

   No, you do not need a credit card to sign up. You will only be required to input your credit card information when you upgrade to a paid subscription.

5. How is Hiver different from Zendesk or Freshdesk?

   Zendesk and Freshdesk were not built for the AI era; their AI capabilities work for simple support and FAQ deflection, but complex work falls back to teams. Hiver was built with agentic AI at the center, resolving complex requests end to end and handing off to humans with full context when needed. It assists teams, ensures quality, surfaces insights, and gets sharper over time.