Hiver Omni offers three plans: Growth at $25-$35/user/month, Pro at $55-$65/user/month, and Elite at $85-$95/user/month. A 7-day free trial of the Elite plan is available without requiring a credit card. Voice add-on costs $30 per voice seat/month.
Pro plan $59/seat/month or $49/seat/year (from 1 seat); Business plan $99/seat/month or $79/seat/year (from 3 seats); Enterprise custom pricing from 20 seats. 5-day free trial, no credit card required.
Key features
AI Agents that resolve multi-step requests end-to-end
AI Copilot for drafting replies and suggesting next steps
Omnichannel inbox for email, chat, Slack, voice, and SMS
Cross-team collaboration with internal notes and linked tasks
AI Insights to uncover themes and customer health
AI Help Center that auto-updates knowledge from resolved tickets
Customer Portal for self-service support
AI QA to grade responses and coach agents
Telegram mirror with multi-account support
Deals with weighted revenue forecasting
Campaigns with A/B testing and measured results
AI assistant and hosted MCP server
Automation engine with triggers and conditions
Docs wired to pipeline with live collaboration
Two-way Google Calendar sync
What makes it different
Resolves complex, multi-step requests end-to-end across multiple systems and channels
Built with agentic AI at the center, not bolted on through acquisitions
Engineers embed with team and own the outcome of AI implementation
Self-improving AI that learns from institutional knowledge and past tickets
Unified omnichannel workspace with cross-team collaboration built-in
Real Telegram mirror using MTProto protocol
Deals with amounts, currency and weighted forecasting