Hiver Omni offers three plans: Growth at $25-$35/user/month, Pro at $55-$65/user/month, and Elite at $85-$95/user/month. A 7-day free trial of the Elite plan is available without requiring a credit card. Voice add-on costs $30 per voice seat/month.
Key features
AI agents with full customer context
Omnichannel messaging across chat, email, voice, SMS, and social
Workflow automation and AI-guided task routing
Real-time analytics and business insights
No-code workflow builder
AI Evaluations for quality assurance
Unified customer data and CRM
Third-party integrations and API connections
AI Agents that resolve multi-step requests end-to-end
AI Copilot for drafting replies and suggesting next steps
Omnichannel inbox for email, chat, Slack, voice, and SMS
Cross-team collaboration with internal notes and linked tasks
AI Insights to uncover themes and customer health
AI Help Center that auto-updates knowledge from resolved tickets
Customer Portal for self-service support
AI QA to grade responses and coach agents
What makes it different
AI that learns from your specific business goals and optimizes for metrics you set
No-code platform that requires no technical expertise or coding
Explainable AI with full observability and audit trails
Unified data foundation powering both AI and human agents
Resolves complex, multi-step requests end-to-end across multiple systems and channels
Built with agentic AI at the center, not bolted on through acquisitions
Engineers embed with team and own the outcome of AI implementation
Self-improving AI that learns from institutional knowledge and past tickets
Unified omnichannel workspace with cross-team collaboration built-in