Zammad vs Quackback

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Zammad compared with Quackback
Detail	Zammad	Quackback
What it does	AI-Powered Service Platform for All Support Needs	Open-source customer feedback, public roadmap, changelog and support platform
Stage	Established	Not given
Founded	2014	Not given
Based in	DE	Not given
Pricing model	Freemium	Freemium
Pricing	Not given	Free plan at $0/mo with 1 seat and 50 posts. Pro at $29/mo ($348/yr) for 5 seats. Business at $59/mo ($708/yr) for 20 seats. Enterprise at $99/mo ($1,188/yr) with unlimited seats. Optional branding removal at $59/mo ($590/yr).
Key features	AI Writing Assistant AI Ticket Summary AI Agents Knowledge Base Multi-channel support REST API Automation rules Mobile View Two-Factor Authentication Single Sign-On	Feedback boards with voting Public roadmap Changelog with notifications Live chat, email and tickets Help center and knowledge base Status page Quackback AI agent and copilot Integrations with issue trackers and chat API and webhooks Self-hosting with Docker
What makes it different	Made and hosted in Germany with GDPR compliance Community-driven development Intuitive interface designed by award-winning UI experts Fast implementation and quick start	Open source under AGPL-3.0, never locked in Same code for cloud and self-hosted editions Everything in one place from request to release Flat pricing with seats included
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	74 no change since last check	34 no change since last check
Trust Flow (Majestic)	38	8
Citation Flow (Majestic)	51	23
Referring domains (Majestic)	1474	215

4 details filled in for both companies.

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