Tidio vs Quackback

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Tidio compared with Quackback
Detail	Tidio	Quackback
What it does	AI Customer Service That Turns Chats Into Revenue	Open-source customer feedback, public roadmap, changelog and support platform
Stage	Established	Not given
Founded	2013	Not given
Based in	US	Not given
Pricing model	Freemium	Freemium
Pricing	Free plan forever. Paid plans start at $24.17/mo (Starter with 100 billable conversations), $49.17/mo (Growth with 250+ conversations), $300+/mo (Plus with custom limits), and Premium with contact for pricing. Optional add-ons for Lyro AI Agent (from $32.50/mo) and Flows (from $24.17/mo).	Free plan at $0/mo with 1 seat and 50 posts. Pro at $29/mo ($348/yr) for 5 seats. Business at $59/mo ($708/yr) for 20 seats. Enterprise at $99/mo ($1,188/yr) with unlimited seats. Optional branding removal at $59/mo ($590/yr).
Key features	Lyro Smart Actions for automated task handling Product recommendations integrated with store inventory AI-driven email resolutions Multi-language support Smart conversation routing to appropriate agents Ticketing system with workflows and automation Visual automation builder for Flows Abandoned cart recovery Multi-channel inbox with unified customer history Revenue attribution and sales analytics	Feedback boards with voting Public roadmap Changelog with notifications Live chat, email and tickets Help center and knowledge base Status page Quackback AI agent and copilot Integrations with issue trackers and chat API and webhooks Self-hosting with Docker
What makes it different	Resolves up to 67% of conversations instantly with AI Revenue attribution tied to every conversation Scales from free to enterprise without switching platforms Unified platform combining AI, live chat, help desk, and automation	Open source under AGPL-3.0, never locked in Same code for cloud and self-hosted editions Everything in one place from request to release Flat pricing with seats included
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	87 +1 (up) since last check	34 no change since last check
Trust Flow (Majestic)	37	8
Citation Flow (Majestic)	57	23
Referring domains (Majestic)	18091	215

5 details filled in for both companies.

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