Free plan forever. Paid plans start at $24.17/mo (Starter with 100 billable conversations), $49.17/mo (Growth with 250+ conversations), $300+/mo (Plus with custom limits), and Premium with contact for pricing. Optional add-ons for Lyro AI Agent (from $32.50/mo) and Flows (from $24.17/mo).
Free plan: $0, includes 3 projects and 500 MB storage. Pro: $49 per month or $39 per month billed yearly ($468 annually, 20% off). Storage add-ons for Pro: +200 GB for $20/mo, +500 GB for $50/mo, +1 TB for $100/mo.
Key features
Lyro Smart Actions for automated task handling
Product recommendations integrated with store inventory
AI-driven email resolutions
Multi-language support
Smart conversation routing to appropriate agents
Ticketing system with workflows and automation
Visual automation builder for Flows
Abandoned cart recovery
Multi-channel inbox with unified customer history
Revenue attribution and sales analytics
Pin feedback directly on live websites without installation
Clients join with name and email only—no account required
Auto-capture screenshot with every pin for context
Online proofing for JPG, PNG, GIF, WebP, SVG (up to 25 MB) and PDF (up to 50 MB)
Threads with @mentions and resolve buttons on every pin
Slack integration to post pins to channels
Version history keeps separate pins for each file version
Zoom from 25% to 400% on images with fit-to-screen option
What makes it different
Resolves up to 67% of conversations instantly with AI
Revenue attribution tied to every conversation
Scales from free to enterprise without switching platforms
Unified platform combining AI, live chat, help desk, and automation
Clients never need accounts or passwords
Handles websites, images, and PDFs in one unified workspace
All features included on Free and Pro plans—no feature gates
Tidio
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