Tidio vs Helply

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Tidio compared with Helply
Detail	Tidio	Helply
What it does	AI Customer Service That Turns Chats Into Revenue	The complete AI-native customer support platform rebuilt around AI agents that investigate, resolve, and take action.
Stage	Established	Established
Founded	2013	2011
Based in	US	Not given
Pricing model	freemium	subscription
Pricing	Free plan forever. Paid plans start at $24.17/mo (Starter with 100 billable conversations), $49.17/mo (Growth with 250+ conversations), $300+/mo (Plus with custom limits), and Premium with contact for pricing. Optional add-ons for Lyro AI Agent (from $32.50/mo) and Flows (from $24.17/mo).	Unlimited users on all plans. Starter plan starts at $49/month with 500 credits included. Plans available: Starter ($49), Pro ($199), Scale ($449), Enterprise (custom). AI work billed in credits by complexity (1-12 credits). 15% discount for annual billing. Credits roll over monthly or pool annually
Key features	Lyro Smart Actions for automated task handling Product recommendations integrated with store inventory AI-driven email resolutions Multi-language support Smart conversation routing to appropriate agents Ticketing system with workflows and automation Visual automation builder for Flows Abandoned cart recovery Multi-channel inbox with unified customer history Revenue attribution and sales analytics	Shared inbox and ticketing system Knowledge base and help center Multi-channel support across email, chat, Slack, Teams Workflows and automations Analytics and reporting Customer records and account management
What makes it different	Resolves up to 67% of conversations instantly with AI Revenue attribution tied to every conversation Scales from free to enterprise without switching platforms Unified platform combining AI, live chat, help desk, and automation	Unlimited users on every plan with no per-seat fees Pay only for AI work complexity, not per resolution or per user Replaces multiple platforms including Zendesk, Intercom, and Freshdesk
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	87 no change since last check	78 no change since last check
Trust Flow (Majestic)	37	26
Citation Flow (Majestic)	57	52
Referring domains (Majestic)	18091	5395

7 details filled in for both companies.

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