AI live chat software for business that powers real-time website support and boosts sales
AI Customer Service That Turns Chats Into Revenue
Stage
Established
Established
Founded
Not given
2013
Based in
US
US
Pricing model
subscription
freemium
Pricing
Starter plan at $19/month billed annually per person. Team plan at $49/month billed annually per person. Business plan at $79/month billed annually per person. Enterprise plan available by request. Free 14-day trial with no credit card required.
Free plan forever. Paid plans start at $24.17/mo (Starter with 100 billable conversations), $49.17/mo (Growth with 250+ conversations), $300+/mo (Plus with custom limits), and Premium with contact for pricing. Optional add-ons for Lyro AI Agent (from $32.50/mo) and Flows (from $24.17/mo).
Key features
Chat widget with customizable design and multi-language support
Chat routing by department
Pre-chat and post-chat forms
AI agent and Copilot assistant
Chat summary and text enhancement
Multi-channel support including SMS and Apple Messages
Comprehensive reporting and analytics
Integration with 200+ third-party apps
Real-time visitor tracking and engagement
Automated campaigns for visitor engagement
Lyro Smart Actions for automated task handling
Product recommendations integrated with store inventory
AI-driven email resolutions
Multi-language support
Smart conversation routing to appropriate agents
Ticketing system with workflows and automation
Visual automation builder for Flows
Abandoned cart recovery
Multi-channel inbox with unified customer history
Revenue attribution and sales analytics
What makes it different
AI-powered replies and automation with Copilot assistant built into every section of the app
Unified omnichannel inbox supporting chat, SMS, Apple Messages, WhatsApp, and social media
Revenue tracking with sales conversion metrics and product recommendations
Quick setup with pre-built customization and no coding required
Extensive integration ecosystem with 200+ apps for ecommerce, CRM, and communication tools
Resolves up to 67% of conversations instantly with AI
Revenue attribution tied to every conversation
Scales from free to enterprise without switching platforms
Unified platform combining AI, live chat, help desk, and automation