LiveChat® vs Quackback

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

LiveChat® compared with Quackback
Detail	LiveChat®	Quackback
What it does	AI live chat software for business that powers real-time website support and boosts sales	Open-source customer feedback, public roadmap, changelog and support platform
Stage	Established	Not given
Founded	Not given	Not given
Based in	US	Not given
Pricing model	Paid	Freemium
Pricing	Starter plan at $19/month billed annually per person. Team plan at $49/month billed annually per person. Business plan at $79/month billed annually per person. Enterprise plan available by request. Free 14-day trial with no credit card required.	Free plan at $0/mo with 1 seat and 50 posts. Pro at $29/mo ($348/yr) for 5 seats. Business at $59/mo ($708/yr) for 20 seats. Enterprise at $99/mo ($1,188/yr) with unlimited seats. Optional branding removal at $59/mo ($590/yr).
Key features	Chat widget with customizable design and multi-language support Chat routing by department Pre-chat and post-chat forms AI agent and Copilot assistant Chat summary and text enhancement Multi-channel support including SMS and Apple Messages Comprehensive reporting and analytics Integration with 200+ third-party apps Real-time visitor tracking and engagement Automated campaigns for visitor engagement	Feedback boards with voting Public roadmap Changelog with notifications Live chat, email and tickets Help center and knowledge base Status page Quackback AI agent and copilot Integrations with issue trackers and chat API and webhooks Self-hosting with Docker
What makes it different	AI-powered replies and automation with Copilot assistant built into every section of the app Unified omnichannel inbox supporting chat, SMS, Apple Messages, WhatsApp, and social media Revenue tracking with sales conversion metrics and product recommendations Quick setup with pre-built customization and no coding required Extensive integration ecosystem with 200+ apps for ecommerce, CRM, and communication tools	Open source under AGPL-3.0, never locked in Same code for cloud and self-hosted editions Everything in one place from request to release Flat pricing with seats included
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	88 no change since last check	34 no change since last check
Trust Flow (Majestic)	57	8
Citation Flow (Majestic)	66	23
Referring domains (Majestic)	236520	215

5 details filled in for both companies.

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