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LiveChat® vs Gladly

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

LiveChat® compared with Gladly
DetailLiveChat®Gladly
What it doesAI live chat software for business that powers real-time website support and boosts sales Agentic commerce platform built for top brands
StageEstablished Established
FoundedNot given Not given
Based inUS US
Pricing modelsubscription Not given
PricingStarter plan at $19/month billed annually per person. Team plan at $49/month billed annually per person. Business plan at $79/month billed annually per person. Enterprise plan available by request. Free 14-day trial with no credit card required. Not given
Key features
  • Chat widget with customizable design and multi-language support
  • Chat routing by department
  • Pre-chat and post-chat forms
  • AI agent and Copilot assistant
  • Chat summary and text enhancement
  • Multi-channel support including SMS and Apple Messages
  • Comprehensive reporting and analytics
  • Integration with 200+ third-party apps
  • Real-time visitor tracking and engagement
  • Automated campaigns for visitor engagement
  • Conversational commerce with product recommendations
  • Lifelong customer memory and context
  • Unified service across shopping and support
  • Conversational checkout and purchase
  • Team Assist with AI-drafted replies
  • Voice AI for customer interactions
  • AI observability and configuration
What makes it different
  • AI-powered replies and automation with Copilot assistant built into every section of the app
  • Unified omnichannel inbox supporting chat, SMS, Apple Messages, WhatsApp, and social media
  • Revenue tracking with sales conversion metrics and product recommendations
  • Quick setup with pre-built customization and no coding required
  • Extensive integration ecosystem with 200+ apps for ecommerce, CRM, and communication tools
  • Brings customer conversations onto owned site instead of external platforms
  • Maintains lifelong customer context across all interactions
  • Retail-trained AI specifically optimized for modern customer journeys
Free planNot given Not given
Open sourceNot given Not given
PlatformsNot given Not given
Public APINot given Not given
Community votes00
DR (Domain Rating by Ahrefs)88 no change since last check73 no change since last check
Trust Flow (Majestic)5731
Citation Flow (Majestic)6650
Referring domains (Majestic)2365205126

5 details filled in for both companies.

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