Hiver Omni offers three plans: Growth at $25-$35/user/month, Pro at $55-$65/user/month, and Elite at $85-$95/user/month. A 7-day free trial of the Elite plan is available without requiring a credit card. Voice add-on costs $30 per voice seat/month.
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Key features
AI Agents that resolve multi-step requests end-to-end
AI Copilot for drafting replies and suggesting next steps
Omnichannel inbox for email, chat, Slack, voice, and SMS
Cross-team collaboration with internal notes and linked tasks
AI Insights to uncover themes and customer health
AI Help Center that auto-updates knowledge from resolved tickets
Customer Portal for self-service support
AI QA to grade responses and coach agents
AI Writing Assistant
AI Ticket Summary
AI Agents
Knowledge Base
Multi-channel support
REST API
Automation rules
Mobile View
Two-Factor Authentication
Single Sign-On
What makes it different
Resolves complex, multi-step requests end-to-end across multiple systems and channels
Built with agentic AI at the center, not bolted on through acquisitions
Engineers embed with team and own the outcome of AI implementation
Self-improving AI that learns from institutional knowledge and past tickets
Unified omnichannel workspace with cross-team collaboration built-in
Made and hosted in Germany with GDPR compliance
Community-driven development
Intuitive interface designed by award-winning UI experts