Hiver vs Helploom

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Hiver compared with Helploom
Detail	Hiver	Helploom
What it does	Agentic Omnichannel Customer Service Platform	Affordable customer support software that just works
Stage	Established	Not given
Founded	Not given	Not given
Based in	Not given	Not given
Pricing model	Paid	Freemium
Pricing	Hiver Omni offers three plans: Growth at $25-$35/user/month, Pro at $55-$65/user/month, and Elite at $85-$95/user/month. A 7-day free trial of the Elite plan is available without requiring a credit card. Voice add-on costs $30 per voice seat/month.	Free plan includes 30 active threads per month, 3 team seats, and core help center essentials. Base plan at $29/month offers unlimited threads and team members plus advanced help center. Plus plan at $59/month adds 5,000 AI messages per month and 250 MB knowledge base.
Key features	AI Agents that resolve multi-step requests end-to-end AI Copilot for drafting replies and suggesting next steps Omnichannel inbox for email, chat, Slack, voice, and SMS Cross-team collaboration with internal notes and linked tasks AI Insights to uncover themes and customer health AI Help Center that auto-updates knowledge from resolved tickets Customer Portal for self-service support AI QA to grade responses and coach agents	Unlimited live chat widget Unlimited team members Shared inbox AI chatbot with 24/7 support Multilingual support in 50+ languages Help center with articles and collections SEO and LLM sitemap support Intelligent escalation to human agents
What makes it different	Resolves complex, multi-step requests end-to-end across multiple systems and channels Built with agentic AI at the center, not bolted on through acquisitions Engineers embed with team and own the outcome of AI implementation Self-improving AI that learns from institutional knowledge and past tickets Unified omnichannel workspace with cross-team collaboration built-in	Flat pricing with no per-user, per-customer, or per-message charges AI trained on your own knowledge base and data Built by founders who use the product daily
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	78 no change since last check	35 +1 (up) since last check
Trust Flow (Majestic)	31	7
Citation Flow (Majestic)	46	35
Referring domains (Majestic)	6226	153

5 details filled in for both companies.

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