Hiver Omni offers three plans: Growth at $25-$35/user/month, Pro at $55-$65/user/month, and Elite at $85-$95/user/month. A 7-day free trial of the Elite plan is available without requiring a credit card. Voice add-on costs $30 per voice seat/month.
Solo: $49/month (up to 300 mailboxes), Agency: $199/month (up to 1,500 mailboxes), Scale: $499/month (up to 5,000 mailboxes). Billed yearly saves 20%. 14-day free trial with no card required.
Key features
AI Agents that resolve multi-step requests end-to-end
AI Copilot for drafting replies and suggesting next steps
Omnichannel inbox for email, chat, Slack, voice, and SMS
Cross-team collaboration with internal notes and linked tasks
AI Insights to uncover themes and customer health
AI Help Center that auto-updates knowledge from resolved tickets
Customer Portal for self-service support
AI QA to grade responses and coach agents
Monitor 35 issue types including bounce spikes, reply-rate drops and deliverability problems
Multi-client dashboard showing all campaigns, mailboxes and domains in one view
Email and Slack alerts for deliverability issues with root cause diagnosis
Automatic campaign pausing on Instantly and Smartlead when issues are detected
AI-generated weekly client reports drafted from live campaign data
Health scores per client graded 0-100 and categorized as Healthy, Watch or At-risk
SPF, DKIM, DMARC and blacklist checks per sending domain
Provider mismatch detection between lead location and sending mailboxes
Integrations with Instantly, Smartlead, EmailBison and Apollo via API keys
White-label client reports sent from your own domain
What makes it different
Resolves complex, multi-step requests end-to-end across multiple systems and channels
Built with agentic AI at the center, not bolted on through acquisitions
Engineers embed with team and own the outcome of AI implementation
Self-improving AI that learns from institutional knowledge and past tickets
Unified omnichannel workspace with cross-team collaboration built-in
Catches reply-rate collapse - the silent symptom other tools miss because they only alert on new events
Flat pricing by mailboxes watched, not per-mailbox or per-client, so growing within a band costs nothing
Detects provider mismatches that quietly reduce deliverability with no bounce or error signal
Independent by design - does not sell inboxes, domains or warmup services
Hiver
Coldops