Easy-to-use & affordable customer service platform
Affordable customer support software that just works
Stage
Not given
Not given
Founded
2019
Not given
Based in
US
Not given
Pricing model
Paid
Freemium
Pricing
Three subscription plans starting at $15/user/month (Standard), $29/user/month (Premium), and $49/user/month (Advanced). 7-day free trial available. Add-ons include additional inboxes ($49 for 3), chatbot ($10/user/month), and cloud phone system ($5/active user/month). 20% discount when billed annua
Free plan includes 30 active threads per month, 3 team seats, and core help center essentials. Base plan at $29/month offers unlimited threads and team members plus advanced help center. Plus plan at $59/month adds 5,000 AI messages per month and 250 MB knowledge base.
Key features
Universal Inbox - manage queries from all channels in one place
Mentions and Notes - collaborate with team members inside conversations
Smart Assign - automatically assign conversations by round robin or load balancing
Automation Rules - automate tagging, assignment, replies, and conversation closing
Service Level Agreements (SLAs) - set time-based conditions for fast response times
Chatbots - handle queries automatically using decision tree logic
Knowledge Base - create and share help centers for customer self-service
CSAT - collect and analyze customer satisfaction feedback
Analytics & Reports - track team and channel performance metrics
Multi-channel support - email, live chat, WhatsApp, SMS, Facebook, Instagram
Unlimited live chat widget
Unlimited team members
Shared inbox
AI chatbot with 24/7 support
Multilingual support in 50+ languages
Help center with articles and collections
SEO and LLM sitemap support
Intelligent escalation to human agents
What makes it different
Works like Gmail with more powerful collaboration features
Easy implementation and setup process
Saves teams up to 25 hours per agent per month through workload sharing and automation
Prevents duplicate and contradictory replies with collision detection
Completely bootstrapped and profitable since day one
Flat pricing with no per-user, per-customer, or per-message charges
Helpwise
Helploom