| What it does | Easy-to-use & affordable customer service platform
| The control plane for cold email agencies
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| Stage | Not given
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| Founded | 2019
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| Based in | US
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| Pricing model | Paid
| Paid
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| Pricing | Three subscription plans starting at $15/user/month (Standard), $29/user/month (Premium), and $49/user/month (Advanced). 7-day free trial available. Add-ons include additional inboxes ($49 for 3), chatbot ($10/user/month), and cloud phone system ($5/active user/month). 20% discount when billed annua
| Solo: $49/month (up to 300 mailboxes), Agency: $199/month (up to 1,500 mailboxes), Scale: $499/month (up to 5,000 mailboxes). Billed yearly saves 20%. 14-day free trial with no card required.
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| Key features | - Universal Inbox - manage queries from all channels in one place
- Mentions and Notes - collaborate with team members inside conversations
- Smart Assign - automatically assign conversations by round robin or load balancing
- Automation Rules - automate tagging, assignment, replies, and conversation closing
- Service Level Agreements (SLAs) - set time-based conditions for fast response times
- Chatbots - handle queries automatically using decision tree logic
- Knowledge Base - create and share help centers for customer self-service
- CSAT - collect and analyze customer satisfaction feedback
- Analytics & Reports - track team and channel performance metrics
- Multi-channel support - email, live chat, WhatsApp, SMS, Facebook, Instagram
| - Monitor 35 issue types including bounce spikes, reply-rate drops and deliverability problems
- Multi-client dashboard showing all campaigns, mailboxes and domains in one view
- Email and Slack alerts for deliverability issues with root cause diagnosis
- Automatic campaign pausing on Instantly and Smartlead when issues are detected
- AI-generated weekly client reports drafted from live campaign data
- Health scores per client graded 0-100 and categorized as Healthy, Watch or At-risk
- SPF, DKIM, DMARC and blacklist checks per sending domain
- Provider mismatch detection between lead location and sending mailboxes
- Integrations with Instantly, Smartlead, EmailBison and Apollo via API keys
- White-label client reports sent from your own domain
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| What makes it different | - Works like Gmail with more powerful collaboration features
- Easy implementation and setup process
- Saves teams up to 25 hours per agent per month through workload sharing and automation
- Prevents duplicate and contradictory replies with collision detection
- Completely bootstrapped and profitable since day one
| - Catches reply-rate collapse - the silent symptom other tools miss because they only alert on new events
- Flat pricing by mailboxes watched, not per-mailbox or per-client, so growing within a band costs nothing
- Detects provider mismatches that quietly reduce deliverability with no bounce or error signal
- Independent by design - does not sell inboxes, domains or warmup services
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 71 ▲ +1 (up) since last check | 3 ● no change since last check |
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| Trust Flow (Majestic) | 36 | 9 |
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| Citation Flow (Majestic) | 42 | 18 |
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| Referring domains (Majestic) | 690 | 31 |
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Helpwise
Coldops