| What it does | Easy-to-use & affordable customer service platform
| AI-powered inbox and CRM for Shopify support automation
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| Stage | Not given
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| Founded | 2019
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| Based in | US
| US
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| Pricing model | Paid
| Freemium
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| Pricing | Three subscription plans starting at $15/user/month (Standard), $29/user/month (Premium), and $49/user/month (Advanced). 7-day free trial available. Add-ons include additional inboxes ($49 for 3), chatbot ($10/user/month), and cloud phone system ($5/active user/month). 20% discount when billed annua
| Free plan includes 1 team member, 1 connected channel, 50 AI completions/month, 100 outbound emails/month, 1 GB storage. Starter plan at $14/month offers unlimited team members, 3 connected channels, 500 AI completions/month, 1,000 outbound emails/month. Growth plan at $35/month includes unlimited c
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| Key features | - Universal Inbox - manage queries from all channels in one place
- Mentions and Notes - collaborate with team members inside conversations
- Smart Assign - automatically assign conversations by round robin or load balancing
- Automation Rules - automate tagging, assignment, replies, and conversation closing
- Service Level Agreements (SLAs) - set time-based conditions for fast response times
- Chatbots - handle queries automatically using decision tree logic
- Knowledge Base - create and share help centers for customer self-service
- CSAT - collect and analyze customer satisfaction feedback
- Analytics & Reports - track team and channel performance metrics
- Multi-channel support - email, live chat, WhatsApp, SMS, Facebook, Instagram
| - AI-powered email support
- Shopify integration with order and customer data sync
- Workflow automation with procedures and triggers
- Shared inbox with team collaboration
- Knowledge base builder with document chunking and vector search
- Multi-LLM support (GPT-4o, Claude, Gemini)
- Self-hostable on Docker, AWS, and other platforms
- Real-time data syncing from connected sources
- Live chat and automated ticket handling
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| What makes it different | - Works like Gmail with more powerful collaboration features
- Easy implementation and setup process
- Saves teams up to 25 hours per agent per month through workload sharing and automation
- Prevents duplicate and contradictory replies with collision detection
- Completely bootstrapped and profitable since day one
| - 100% open source with no per-ticket pricing, allowing full data ownership and customization
- 85% automation rate for common Shopify support queries with 3x faster responses
- Transparent, scalable pricing based on usage with no per-agent seat fees
- Self-hostable with full control over deployment and data
- Multiple AI model support allowing choice of GPT, Claude, or Gemini per workflow
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 71 ▲ +1 (up) since last check | 43 ● no change since last check |
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| Trust Flow (Majestic) | 36 | 3 |
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| Citation Flow (Majestic) | 42 | 22 |
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| Referring domains (Majestic) | 690 | 59 |
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Helpwise
Auxx AI