Helply vs Zammad

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Helply compared with Zammad
Detail	Helply	Zammad
What it does	The complete AI-native customer support platform rebuilt around AI agents that investigate, resolve, and take action.	AI-Powered Service Platform for All Support Needs
Stage	Established	Established
Founded	2011	2014
Based in	Not given	DE
Pricing model	subscription	freemium
Pricing	Unlimited users on all plans. Starter plan starts at $49/month with 500 credits included. Plans available: Starter ($49), Pro ($199), Scale ($449), Enterprise (custom). AI work billed in credits by complexity (1-12 credits). 15% discount for annual billing. Credits roll over monthly or pool annually	Not given
Key features	Shared inbox and ticketing system Knowledge base and help center Multi-channel support across email, chat, Slack, Teams Workflows and automations Analytics and reporting Customer records and account management	AI Writing Assistant AI Ticket Summary AI Agents Knowledge Base Multi-channel support REST API Automation rules Mobile View Two-Factor Authentication Single Sign-On
What makes it different	Unlimited users on every plan with no per-seat fees Pay only for AI work complexity, not per resolution or per user Replaces multiple platforms including Zendesk, Intercom, and Freshdesk	Made and hosted in Germany with GDPR compliance Community-driven development Intuitive interface designed by award-winning UI experts Fast implementation and quick start
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	78 no change since last check	74 no change since last check
Trust Flow (Majestic)	26	38
Citation Flow (Majestic)	52	51
Referring domains (Majestic)	5395	1474

6 details filled in for both companies.

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