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Helply vs Quackback

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Helply compared with Quackback
DetailHelply logo HelplyQuackback logo Quackback
What it doesThe complete AI-native customer support platform rebuilt around AI agents that investigate, resolve, and take action. Open-source customer feedback, public roadmap, changelog and support platform
StageEstablished Not given
Founded2011 Not given
Based inNot given Not given
Pricing modelPaid Freemium
PricingUnlimited users on all plans. Starter plan starts at $49/month with 500 credits included. Plans available: Starter ($49), Pro ($199), Scale ($449), Enterprise (custom). AI work billed in credits by complexity (1-12 credits). 15% discount for annual billing. Credits roll over monthly or pool annually Free plan at $0/mo with 1 seat and 50 posts. Pro at $29/mo ($348/yr) for 5 seats. Business at $59/mo ($708/yr) for 20 seats. Enterprise at $99/mo ($1,188/yr) with unlimited seats. Optional branding removal at $59/mo ($590/yr).
Key features
  • Shared inbox and ticketing system
  • Knowledge base and help center
  • Multi-channel support across email, chat, Slack, Teams
  • Workflows and automations
  • Analytics and reporting
  • Customer records and account management
  • Feedback boards with voting
  • Public roadmap
  • Changelog with notifications
  • Live chat, email and tickets
  • Help center and knowledge base
  • Status page
  • Quackback AI agent and copilot
  • Integrations with issue trackers and chat
  • API and webhooks
  • Self-hosting with Docker
What makes it different
  • Unlimited users on every plan with no per-seat fees
  • Pay only for AI work complexity, not per resolution or per user
  • Replaces multiple platforms including Zendesk, Intercom, and Freshdesk
  • Open source under AGPL-3.0, never locked in
  • Same code for cloud and self-hosted editions
  • Everything in one place from request to release
  • Flat pricing with seats included
Free planNot given Not given
Open sourceNot given Not given
PlatformsNot given Not given
Public APINot given Not given
Community votes00
DR (Domain Rating by Ahrefs)78 no change since last check34 no change since last check
Trust Flow (Majestic)268
Citation Flow (Majestic)5223
Referring domains (Majestic)5395215

5 details filled in for both companies.

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