Helply vs Hiver

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Helply compared with Hiver
Detail	Helply	Hiver
What it does	The complete AI-native customer support platform rebuilt around AI agents that investigate, resolve, and take action.	Agentic Omnichannel Customer Service Platform
Stage	Established	Established
Founded	2011	Not given
Based in	Not given	Not given
Pricing model	subscription	subscription
Pricing	Unlimited users on all plans. Starter plan starts at $49/month with 500 credits included. Plans available: Starter ($49), Pro ($199), Scale ($449), Enterprise (custom). AI work billed in credits by complexity (1-12 credits). 15% discount for annual billing. Credits roll over monthly or pool annually	Hiver Omni offers three plans: Growth at $25-$35/user/month, Pro at $55-$65/user/month, and Elite at $85-$95/user/month. A 7-day free trial of the Elite plan is available without requiring a credit card. Voice add-on costs $30 per voice seat/month.
Key features	Shared inbox and ticketing system Knowledge base and help center Multi-channel support across email, chat, Slack, Teams Workflows and automations Analytics and reporting Customer records and account management	AI Agents that resolve multi-step requests end-to-end AI Copilot for drafting replies and suggesting next steps Omnichannel inbox for email, chat, Slack, voice, and SMS Cross-team collaboration with internal notes and linked tasks AI Insights to uncover themes and customer health AI Help Center that auto-updates knowledge from resolved tickets Customer Portal for self-service support AI QA to grade responses and coach agents
What makes it different	Unlimited users on every plan with no per-seat fees Pay only for AI work complexity, not per resolution or per user Replaces multiple platforms including Zendesk, Intercom, and Freshdesk	Resolves complex, multi-step requests end-to-end across multiple systems and channels Built with agentic AI at the center, not bolted on through acquisitions Engineers embed with team and own the outcome of AI implementation Self-improving AI that learns from institutional knowledge and past tickets Unified omnichannel workspace with cross-team collaboration built-in
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	78 no change since last check	78 no change since last check
Trust Flow (Majestic)	26	31
Citation Flow (Majestic)	52	46
Referring domains (Majestic)	5395	6226

6 details filled in for both companies.

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