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Helply vs Helpwise

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Helply compared with Helpwise
DetailHelplyHelpwise
What it doesThe complete AI-native customer support platform rebuilt around AI agents that investigate, resolve, and take action. Easy-to-use & affordable customer service platform
StageEstablished Not given
Founded2011 2019
Based inNot given US
Pricing modelsubscription subscription
PricingUnlimited users on all plans. Starter plan starts at $49/month with 500 credits included. Plans available: Starter ($49), Pro ($199), Scale ($449), Enterprise (custom). AI work billed in credits by complexity (1-12 credits). 15% discount for annual billing. Credits roll over monthly or pool annually Three subscription plans starting at $15/user/month (Standard), $29/user/month (Premium), and $49/user/month (Advanced). 7-day free trial available. Add-ons include additional inboxes ($49 for 3), chatbot ($10/user/month), and cloud phone system ($5/active user/month). 20% discount when billed annua
Key features
  • Shared inbox and ticketing system
  • Knowledge base and help center
  • Multi-channel support across email, chat, Slack, Teams
  • Workflows and automations
  • Analytics and reporting
  • Customer records and account management
  • Universal Inbox - manage queries from all channels in one place
  • Mentions and Notes - collaborate with team members inside conversations
  • Smart Assign - automatically assign conversations by round robin or load balancing
  • Automation Rules - automate tagging, assignment, replies, and conversation closing
  • Service Level Agreements (SLAs) - set time-based conditions for fast response times
  • Chatbots - handle queries automatically using decision tree logic
  • Knowledge Base - create and share help centers for customer self-service
  • CSAT - collect and analyze customer satisfaction feedback
  • Analytics & Reports - track team and channel performance metrics
  • Multi-channel support - email, live chat, WhatsApp, SMS, Facebook, Instagram
What makes it different
  • Unlimited users on every plan with no per-seat fees
  • Pay only for AI work complexity, not per resolution or per user
  • Replaces multiple platforms including Zendesk, Intercom, and Freshdesk
  • Works like Gmail with more powerful collaboration features
  • Easy implementation and setup process
  • Saves teams up to 25 hours per agent per month through workload sharing and automation
  • Prevents duplicate and contradictory replies with collision detection
  • Completely bootstrapped and profitable since day one
Free planNot given Not given
Open sourceNot given Not given
PlatformsNot given Not given
Public APINot given Not given
Community votes00
DR (Domain Rating by Ahrefs)78 no change since last check70 no change since last check
Trust Flow (Majestic)2636
Citation Flow (Majestic)5242
Referring domains (Majestic)5395690

6 details filled in for both companies.

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