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Helply vs Helploom

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Helply compared with Helploom
DetailHelply logo HelplyHelploom logo Helploom
What it doesThe complete AI-native customer support platform rebuilt around AI agents that investigate, resolve, and take action. Affordable customer support software that just works
StageEstablished Not given
Founded2011 Not given
Based inNot given Not given
Pricing modelPaid Freemium
PricingUnlimited users on all plans. Starter plan starts at $49/month with 500 credits included. Plans available: Starter ($49), Pro ($199), Scale ($449), Enterprise (custom). AI work billed in credits by complexity (1-12 credits). 15% discount for annual billing. Credits roll over monthly or pool annually Free plan includes 30 active threads per month, 3 team seats, and core help center essentials. Base plan at $29/month offers unlimited threads and team members plus advanced help center. Plus plan at $59/month adds 5,000 AI messages per month and 250 MB knowledge base.
Key features
  • Shared inbox and ticketing system
  • Knowledge base and help center
  • Multi-channel support across email, chat, Slack, Teams
  • Workflows and automations
  • Analytics and reporting
  • Customer records and account management
  • Unlimited live chat widget
  • Unlimited team members
  • Shared inbox
  • AI chatbot with 24/7 support
  • Multilingual support in 50+ languages
  • Help center with articles and collections
  • SEO and LLM sitemap support
  • Intelligent escalation to human agents
What makes it different
  • Unlimited users on every plan with no per-seat fees
  • Pay only for AI work complexity, not per resolution or per user
  • Replaces multiple platforms including Zendesk, Intercom, and Freshdesk
  • Flat pricing with no per-user, per-customer, or per-message charges
  • AI trained on your own knowledge base and data
  • Built by founders who use the product daily
Free planNot given Not given
Open sourceNot given Not given
PlatformsNot given Not given
Public APINot given Not given
Community votes00
DR (Domain Rating by Ahrefs)78 no change since last check35 +1 (up) since last check
Trust Flow (Majestic)267
Citation Flow (Majestic)5235
Referring domains (Majestic)5395153

5 details filled in for both companies.

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