Helply vs FreeScout

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Helply compared with FreeScout
Detail	Helply	FreeScout
What it does	The complete AI-native customer support platform rebuilt around AI agents that investigate, resolve, and take action.	Best Open Source Helpdesk & Shared Mailbox
Stage	Established	Established
Founded	2011	Not given
Based in	Not given	Not given
Pricing model	subscription	free
Pricing	Unlimited users on all plans. Starter plan starts at $49/month with 500 credits included. Plans available: Starter ($49), Pro ($199), Scale ($449), Enterprise (custom). AI work billed in credits by complexity (1-12 credits). 15% discount for annual billing. Credits roll over monthly or pool annually	Not given
Key features	Shared inbox and ticketing system Knowledge base and help center Multi-channel support across email, chat, Slack, Teams Workflows and automations Analytics and reporting Customer records and account management	Omnichannel support AI-powered Unlimited support agents and tickets Multilingual support Live Chat Knowledge Base Workflows and SLA Real-time reports White-labeling
What makes it different	Unlimited users on every plan with no per-seat fees Pay only for AI work complexity, not per resolution or per user Replaces multiple platforms including Zendesk, Intercom, and Freshdesk	Open source with no vendor lock-in Deployable on shared hosting Truly unlimited agents and tickets Integrates with Zapier or Make Mobile app with same functionality as web version
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	78 no change since last check	69 no change since last check
Trust Flow (Majestic)	26	26
Citation Flow (Majestic)	52	33
Referring domains (Majestic)	5395	969

5 details filled in for both companies.

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