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Helploom vs Quackback

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Helploom compared with Quackback
DetailHelploom logo HelploomQuackback logo Quackback
What it doesAffordable customer support software that just works Open-source customer feedback, public roadmap, changelog and support platform
StageNot given Not given
FoundedNot given Not given
Based inNot given Not given
Pricing modelFreemium Freemium
PricingFree plan includes 30 active threads per month, 3 team seats, and core help center essentials. Base plan at $29/month offers unlimited threads and team members plus advanced help center. Plus plan at $59/month adds 5,000 AI messages per month and 250 MB knowledge base. Free plan at $0/mo with 1 seat and 50 posts. Pro at $29/mo ($348/yr) for 5 seats. Business at $59/mo ($708/yr) for 20 seats. Enterprise at $99/mo ($1,188/yr) with unlimited seats. Optional branding removal at $59/mo ($590/yr).
Key features
  • Unlimited live chat widget
  • Unlimited team members
  • Shared inbox
  • AI chatbot with 24/7 support
  • Multilingual support in 50+ languages
  • Help center with articles and collections
  • SEO and LLM sitemap support
  • Intelligent escalation to human agents
  • Feedback boards with voting
  • Public roadmap
  • Changelog with notifications
  • Live chat, email and tickets
  • Help center and knowledge base
  • Status page
  • Quackback AI agent and copilot
  • Integrations with issue trackers and chat
  • API and webhooks
  • Self-hosting with Docker
What makes it different
  • Flat pricing with no per-user, per-customer, or per-message charges
  • AI trained on your own knowledge base and data
  • Built by founders who use the product daily
  • Open source under AGPL-3.0, never locked in
  • Same code for cloud and self-hosted editions
  • Everything in one place from request to release
  • Flat pricing with seats included
Free planNot given Not given
Open sourceNot given Not given
PlatformsNot given Not given
Public APINot given Not given
Community votes00
DR (Domain Rating by Ahrefs)35 +1 (up) since last check34 no change since last check
Trust Flow (Majestic)78
Citation Flow (Majestic)3523
Referring domains (Majestic)153215

5 details filled in for both companies.

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