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Gladly vs Quackback

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Gladly compared with Quackback
Detail GladlyQuackback logo Quackback
What it doesAgentic commerce platform built for top brands Open-source customer feedback, public roadmap, changelog and support platform
StageEstablished Not given
FoundedNot given Not given
Based inUS Not given
Pricing modelNot given Freemium
PricingNot given Free plan at $0/mo with 1 seat and 50 posts. Pro at $29/mo ($348/yr) for 5 seats. Business at $59/mo ($708/yr) for 20 seats. Enterprise at $99/mo ($1,188/yr) with unlimited seats. Optional branding removal at $59/mo ($590/yr).
Key features
  • Conversational commerce with product recommendations
  • Lifelong customer memory and context
  • Unified service across shopping and support
  • Conversational checkout and purchase
  • Team Assist with AI-drafted replies
  • Voice AI for customer interactions
  • AI observability and configuration
  • Feedback boards with voting
  • Public roadmap
  • Changelog with notifications
  • Live chat, email and tickets
  • Help center and knowledge base
  • Status page
  • Quackback AI agent and copilot
  • Integrations with issue trackers and chat
  • API and webhooks
  • Self-hosting with Docker
What makes it different
  • Brings customer conversations onto owned site instead of external platforms
  • Maintains lifelong customer context across all interactions
  • Retail-trained AI specifically optimized for modern customer journeys
  • Open source under AGPL-3.0, never locked in
  • Same code for cloud and self-hosted editions
  • Everything in one place from request to release
  • Flat pricing with seats included
Free planNot given Not given
Open sourceNot given Not given
PlatformsNot given Not given
Public APINot given Not given
Community votes00
DR (Domain Rating by Ahrefs)73 −1 (down) since last check34 no change since last check
Trust Flow (Majestic)318
Citation Flow (Majestic)5023
Referring domains (Majestic)5126215

3 details filled in for both companies.

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