Gladly vs Inbox Works

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Gladly compared with Inbox Works
Detail	Gladly	Inbox Works
What it does	Agentic commerce platform built for top brands	The simplest shared inbox for small teams
Stage	Established	Not given
Founded	Not given	Not given
Based in	US	Not given
Pricing model	Not given	Not given
Pricing	Not given	Free for a team of up to three; Team plan at $29 a month for the whole team regardless of size
Key features	Conversational commerce with product recommendations Lifelong customer memory and context Unified service across shopping and support Conversational checkout and purchase Team Assist with AI-drafted replies Voice AI for customer interactions AI observability and configuration	See who is replying in real-time Private team comments on emails Hand off emails to teammates Search across all emails and files Read status tracking Three-day follow-up for unanswered questions
What makes it different	Brings customer conversations onto owned site instead of external platforms Maintains lifelong customer context across all interactions Retail-trained AI specifically optimized for modern customer journeys	No per-seat charges: one flat price for the whole team Keeps email as email without tickets or queue language Add optional capabilities without increasing complexity Free plan for teams up to three people Keyboard shortcuts for fast navigation
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	73 −1 (down) since last check	33 +1 (up) since last check
Trust Flow (Majestic)	31	0
Citation Flow (Majestic)	50	15
Referring domains (Majestic)	5126	2

3 details filled in for both companies.

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