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Gladly vs Helply

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Gladly compared with Helply
DetailGladlyHelply
What it doesAgentic commerce platform built for top brands The complete AI-native customer support platform rebuilt around AI agents that investigate, resolve, and take action.
StageEstablished Established
FoundedNot given 2011
Based inUS Not given
Pricing modelNot given subscription
PricingNot given Unlimited users on all plans. Starter plan starts at $49/month with 500 credits included. Plans available: Starter ($49), Pro ($199), Scale ($449), Enterprise (custom). AI work billed in credits by complexity (1-12 credits). 15% discount for annual billing. Credits roll over monthly or pool annually
Key features
  • Conversational commerce with product recommendations
  • Lifelong customer memory and context
  • Unified service across shopping and support
  • Conversational checkout and purchase
  • Team Assist with AI-drafted replies
  • Voice AI for customer interactions
  • AI observability and configuration
  • Shared inbox and ticketing system
  • Knowledge base and help center
  • Multi-channel support across email, chat, Slack, Teams
  • Workflows and automations
  • Analytics and reporting
  • Customer records and account management
What makes it different
  • Brings customer conversations onto owned site instead of external platforms
  • Maintains lifelong customer context across all interactions
  • Retail-trained AI specifically optimized for modern customer journeys
  • Unlimited users on every plan with no per-seat fees
  • Pay only for AI work complexity, not per resolution or per user
  • Replaces multiple platforms including Zendesk, Intercom, and Freshdesk
Free planNot given Not given
Open sourceNot given Not given
PlatformsNot given Not given
Public APINot given Not given
Community votes00
DR (Domain Rating by Ahrefs)73 no change since last check78 no change since last check
Trust Flow (Majestic)3126
Citation Flow (Majestic)5052
Referring domains (Majestic)51265395

4 details filled in for both companies.

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