FreeScout vs Quackback

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

FreeScout compared with Quackback
Detail	FreeScout	Quackback
What it does	Best Open Source Helpdesk & Shared Mailbox	Open-source customer feedback, public roadmap, changelog and support platform
Stage	Established	Not given
Founded	Not given	Not given
Based in	Not given	Not given
Pricing model	Free	Freemium
Pricing	Not given	Free plan at $0/mo with 1 seat and 50 posts. Pro at $29/mo ($348/yr) for 5 seats. Business at $59/mo ($708/yr) for 20 seats. Enterprise at $99/mo ($1,188/yr) with unlimited seats. Optional branding removal at $59/mo ($590/yr).
Key features	Omnichannel support AI-powered Unlimited support agents and tickets Multilingual support Live Chat Knowledge Base Workflows and SLA Real-time reports White-labeling	Feedback boards with voting Public roadmap Changelog with notifications Live chat, email and tickets Help center and knowledge base Status page Quackback AI agent and copilot Integrations with issue trackers and chat API and webhooks Self-hosting with Docker
What makes it different	Open source with no vendor lock-in Deployable on shared hosting Truly unlimited agents and tickets Integrates with Zapier or Make Mobile app with same functionality as web version	Open source under AGPL-3.0, never locked in Same code for cloud and self-hosted editions Everything in one place from request to release Flat pricing with seats included
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	69 −1 (down) since last check	34 no change since last check
Trust Flow (Majestic)	26	8
Citation Flow (Majestic)	33	23
Referring domains (Majestic)	969	215

4 details filled in for both companies.

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