FreeScout vs Inbox Works

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

FreeScout compared with Inbox Works
Detail	FreeScout	Inbox Works
What it does	Best Open Source Helpdesk & Shared Mailbox	The simplest shared inbox for small teams
Stage	Established	Not given
Founded	Not given	Not given
Based in	Not given	Not given
Pricing model	Free	Not given
Pricing	Not given	Free for a team of up to three; Team plan at $29 a month for the whole team regardless of size
Key features	Omnichannel support AI-powered Unlimited support agents and tickets Multilingual support Live Chat Knowledge Base Workflows and SLA Real-time reports White-labeling	See who is replying in real-time Private team comments on emails Hand off emails to teammates Search across all emails and files Read status tracking Three-day follow-up for unanswered questions
What makes it different	Open source with no vendor lock-in Deployable on shared hosting Truly unlimited agents and tickets Integrates with Zapier or Make Mobile app with same functionality as web version	No per-seat charges: one flat price for the whole team Keeps email as email without tickets or queue language Add optional capabilities without increasing complexity Free plan for teams up to three people Keyboard shortcuts for fast navigation
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	69 −1 (down) since last check	33 +1 (up) since last check
Trust Flow (Majestic)	26	0
Citation Flow (Majestic)	33	15
Referring domains (Majestic)	969	2

3 details filled in for both companies.