Easy-to-use & affordable customer service platform
Stage
Established
Not given
Founded
Not given
2019
Based in
Not given
US
Pricing model
free
subscription
Pricing
Not given
Three subscription plans starting at $15/user/month (Standard), $29/user/month (Premium), and $49/user/month (Advanced). 7-day free trial available. Add-ons include additional inboxes ($49 for 3), chatbot ($10/user/month), and cloud phone system ($5/active user/month). 20% discount when billed annua
Key features
Omnichannel support
AI-powered
Unlimited support agents and tickets
Multilingual support
Live Chat
Knowledge Base
Workflows and SLA
Real-time reports
White-labeling
Universal Inbox - manage queries from all channels in one place
Mentions and Notes - collaborate with team members inside conversations
Smart Assign - automatically assign conversations by round robin or load balancing
Automation Rules - automate tagging, assignment, replies, and conversation closing
Service Level Agreements (SLAs) - set time-based conditions for fast response times
Chatbots - handle queries automatically using decision tree logic
Knowledge Base - create and share help centers for customer self-service
CSAT - collect and analyze customer satisfaction feedback
Analytics & Reports - track team and channel performance metrics
Multi-channel support - email, live chat, WhatsApp, SMS, Facebook, Instagram
What makes it different
Open source with no vendor lock-in
Deployable on shared hosting
Truly unlimited agents and tickets
Integrates with Zapier or Make
Mobile app with same functionality as web version
Works like Gmail with more powerful collaboration features
Easy implementation and setup process
Saves teams up to 25 hours per agent per month through workload sharing and automation
Prevents duplicate and contradictory replies with collision detection
Completely bootstrapped and profitable since day one