FreeScout vs Helploom

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

FreeScout compared with Helploom
Detail	FreeScout	Helploom
What it does	Best Open Source Helpdesk & Shared Mailbox	Affordable customer support software that just works
Stage	Established	Not given
Founded	Not given	Not given
Based in	Not given	Not given
Pricing model	Free	Freemium
Pricing	Not given	Free plan includes 30 active threads per month, 3 team seats, and core help center essentials. Base plan at $29/month offers unlimited threads and team members plus advanced help center. Plus plan at $59/month adds 5,000 AI messages per month and 250 MB knowledge base.
Key features	Omnichannel support AI-powered Unlimited support agents and tickets Multilingual support Live Chat Knowledge Base Workflows and SLA Real-time reports White-labeling	Unlimited live chat widget Unlimited team members Shared inbox AI chatbot with 24/7 support Multilingual support in 50+ languages Help center with articles and collections SEO and LLM sitemap support Intelligent escalation to human agents
What makes it different	Open source with no vendor lock-in Deployable on shared hosting Truly unlimited agents and tickets Integrates with Zapier or Make Mobile app with same functionality as web version	Flat pricing with no per-user, per-customer, or per-message charges AI trained on your own knowledge base and data Built by founders who use the product daily
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	69 −1 (down) since last check	35 +1 (up) since last check
Trust Flow (Majestic)	26	7
Citation Flow (Majestic)	33	35
Referring domains (Majestic)	969	153

4 details filled in for both companies.

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