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Auxx AI vs Quackback

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Auxx AI compared with Quackback
DetailAuxx AI logo Auxx AIQuackback logo Quackback
What it doesAI-powered inbox and CRM for Shopify support automation Open-source customer feedback, public roadmap, changelog and support platform
StageNot given Not given
FoundedNot given Not given
Based inUS Not given
Pricing modelFreemium Freemium
PricingFree plan includes 1 team member, 1 connected channel, 50 AI completions/month, 100 outbound emails/month, 1 GB storage. Starter plan at $14/month offers unlimited team members, 3 connected channels, 500 AI completions/month, 1,000 outbound emails/month. Growth plan at $35/month includes unlimited c Free plan at $0/mo with 1 seat and 50 posts. Pro at $29/mo ($348/yr) for 5 seats. Business at $59/mo ($708/yr) for 20 seats. Enterprise at $99/mo ($1,188/yr) with unlimited seats. Optional branding removal at $59/mo ($590/yr).
Key features
  • AI-powered email support
  • Shopify integration with order and customer data sync
  • Workflow automation with procedures and triggers
  • Shared inbox with team collaboration
  • Knowledge base builder with document chunking and vector search
  • Multi-LLM support (GPT-4o, Claude, Gemini)
  • Self-hostable on Docker, AWS, and other platforms
  • Real-time data syncing from connected sources
  • Live chat and automated ticket handling
  • Feedback boards with voting
  • Public roadmap
  • Changelog with notifications
  • Live chat, email and tickets
  • Help center and knowledge base
  • Status page
  • Quackback AI agent and copilot
  • Integrations with issue trackers and chat
  • API and webhooks
  • Self-hosting with Docker
What makes it different
  • 100% open source with no per-ticket pricing, allowing full data ownership and customization
  • 85% automation rate for common Shopify support queries with 3x faster responses
  • Transparent, scalable pricing based on usage with no per-agent seat fees
  • Self-hostable with full control over deployment and data
  • Multiple AI model support allowing choice of GPT, Claude, or Gemini per workflow
  • Open source under AGPL-3.0, never locked in
  • Same code for cloud and self-hosted editions
  • Everything in one place from request to release
  • Flat pricing with seats included
Free planNot given Not given
Open sourceNot given Not given
PlatformsNot given Not given
Public APINot given Not given
Community votes00
DR (Domain Rating by Ahrefs)43 no change since last check34 no change since last check
Trust Flow (Majestic)38
Citation Flow (Majestic)2223
Referring domains (Majestic)59215

5 details filled in for both companies.

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